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1990: Evaluation of Public Services and Public Services Personnel

Allerton Park Institute Proceedings (no. 32, 1990); Edited by Bryce Allen

On three magnificent late fall days in October 1990, 150 librarians met at Allerton Park to grapple with the issues of evaluation of public services and public services personnel. These proceedings are the formal record of the 1990 Allerton Institute although, clearly, they cannot fully convey the experiences shared by the participants. The papers document the formal presentations, but they do not reflect the atmosphere of intense debate inside the Allerton conference buildings that contrasted so strongly with the lazy sunshine and the beauty of the late fall foliage outside.

The complete text of the Institute is available here as well as the individual papers. The papers included here are:

• Introduction - Bryce Allen
• Can We Get There From Here? - James Rettig
• Scouting The Perimeters Of Unobtrusive Study Of Reference - Thomas Childers
• The Diagnostic Evaluation Of Reference Service In An Academic Library - F. W. Lancaster, Cheryl Elzy, And Alan Nourie
• Gathering And Using Patron And Librarian Perceptions Of Question-Answering Success - Charles A. Bunge
• User-Centered Evaluation Of Information Retrieval - Prudence Dalrymple
• Minimum Standards As A First Step Toward Evaluation Of Reference Services In A Multitype System - Mary Goulding
• Assessing Service To Special Populations - Betty J. Turock
• Evaluation Of Reference Personnel - Richard Rubin
• Peer Performance Appraisal Of Reference Librarians In A Public Library - Geraldine B. King And Suzanne H. Mahmoodi
  

The Proceedings of the Allerton Park Institute have been digitized through the Open Content Alliance at the University of Illinois at Urbana-Champaign.

All items are copyright by the Board of Trustees of the University of Illinois unless otherwise indicated.

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